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Service/Applications
 The Best Customer Support in the Industry
Agie Charmilles not only leads the market in EDM and High Speed and High Performance 3- and 5-axis milling solutions, but also provides unmatched customer service and applications support. With over 100 highly trained service engineers located in more than 30 states, Agie Charmilles excels at harnessing global resources to provide local support.
ACC Advantages
Benchmark GF AgieCharmilles customer support against that of your machine tool supplier.
MEASURE |
REFERENCE:
ACC Advantages 5/1/2007 |
Direct live response by an experienced service engineer, % of calls taken live |
87.3%
(Goal is 90%) |
Average "On Hold" time |
19.3 Seconds |
U.S. from the shelf, same day, parts availability, all machine models, all ages |
98.5% |
Number of Service Engineers |
over 100 |
Is nearest service engineer in driving distance? |
Yes, for 98.15% of visits |
Service Engineers, average number of years experience with the company |
9.6 years |
Applications Engineers, average number of years experience with the company/EDM/toolmaking |
9.4/18.6/20.4 |
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Preventive maintenance programs available.
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